Refund policy

Change of Mind/ Incorrectly Ordered Goods

CoLibri Australia will accept the return of goods ordered by the consumer incorrectly under the following conditions:-

- Items are unopened and still remain in their original packaging
- Goods must be returned within 2 months of purchasing date as listed on the Tax Invoice
- Goods are returned to CoLibri Australia by either post or courier at customers own cost and arrive in a re-sellable condition
- A restocking fee of $22 inc GST will apply
- Customers will have the choice of either obtaining a credit on their account, or a refund for the goods themselves. This will be allocated after the goods have arrived back to CoLibri Australia and have passed inspected. The original Delivery and Handling fee for the goods will still apply.

Damaged or Faulty Goods

If the goods arrive to you damaged or faulty, please call us on 1300 654 738 or email sales@colibriaustralia.com straight away. The goods in question will need to be returned to CoLibri Australia for inspection within 30 Days from the purchasing date as listed on the Tax Invoice.
If they are found to be damaged or faulty, a replacement product or refund will be offered to you.